Here at Asbury Online we are committed to providing value with Quality, Consistency and Reliability in all we do!That being said, if you have a quality concern regarding a purchased product, please contact Asbury Online. Prior to returning the product you must receive a Return Material Authorization number (RMA#) and make shipping arrangements with a member of Asbury Online. Please do not ship directly back to Asbury Online without prior authorization.Original sales receipt must accompany returns.We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:Without showing signs of wear or damage in any wayWithin 7 calendar days of the delivery date (after 7 days no returns are allowed)Must not be a special order or a custom orderUnless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.Refunds are contingent upon inspection of item(s) once we receive it.There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.Customer is responsible for all shipping costs if seller is not at fault.Please contact us or call 908-537-2155 x 2329 to discuss your return or for additional information.Asbury Online1646 N. Green AvenueDetroit, MI 48209