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FAQs

Frequently Asked Questions

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General FAQs

  • What are your business hours?

    Our business office hours are 8:00am - 5:00pm ET. Our business hours for our plants are 7:00am - 3:00pm ET, though this may vary by location. For the most up-to-date business hours, please give us a call 908-537-2155 or chat with us.

  • What is your vision and mission?

  • Who works at Asbury Carbons?

    We invite you to check out our leadership team.

  • Are you hiring?

    Asbury Carbons is always looking for resumes by qualified candidates. Please enter your name and upload your resume here.

  • Where can I read the latest updates?

  • Where are you located?

    Asbury Carbons and our subsidiaries have locations throughout the U.S. and around the World. See all our locations.

  • How do I get in touch?

    We’d love to connect with you. Contact Us, or chat with us from 8:00am – 5:00pm ET, during our standard business hours.

  • Are you on social media?

    Yes, you can find Asbury Carbons on Facebook or LinkedIn.

  • How do I request a quote?

  • How do I request a sample?

    You can resuest a sample: here.

  • Do you have an online store?

    Yes, you can buy SLIP Plate here or from our main store here.

  • I have a question about an order.

    Please contact us if you have a question about your order.

  • Do you have safety data sheets available?

Guarantees

  • Low Price Guarantee

    It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

  • Privacy Policy

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

  • Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Online Orders

  • What are my payment choices?

    We accept the following forms of payment: Visa, MasterCard, American Express and Discover.

  • What is your return policy?

    Please see our Terms & Conditions for complete details regarding our return policy.

  • Has my order shipped?

    Click the "Account" link at the top left hand side of the top-most banner to log in and check your order status.

  • How do I track my order?

    Click the "Account" link at the top left hand side of the top-most banner to log in and to track your order status.

  • My order never arrived.

    Click the "Account" link at the top left hand side of the top-most banner to log in and to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • An item is missing from my shipment.

    Click the "Account" link at the top left hand side of the top-most banner to log in and to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • My product is missing parts.

    Click the "Account" link at the top left hand side of the top-most banner to log in and to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • When will my order ship?

    Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

  • When will my order arrive?

    Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

  • How do I return a product?

  • I received the wrong product.

    If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

  • How do I change quantities or cancel an item in my order?

    To change quantities or cancel an item, please contact us or call 908-537-2155 x 2329.

My Account

  • My old account is not working.

    We launched the newly revamped Asbury Store in late 2024. All accounts created before that launch were not carried over and must be recreated. For access to past orders not available on the new site, please email us. We apologize for any inconvenience.

  • How do I create an account?

    Click the "Account" link at the top left side of our site. Select "Create an account." Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • How do I edit my account information?

    Click the "Account" link at the top left hand side of our site to edit your account information.

  • How much is my shipping?

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • I forgot my password.

    Click the "Account" link at the top left hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Shipping & Handling

  • When will my order ship and what are my shipping charges?

    All orders are shipped Monday - Friday via UPS from Port Huron, MI. Our warehouse hours are Monday through Friday, 9 AM to 2 PM EST. We are closed Saturday, Sunday and all major U.S. holidays. Orders typically will ship within 2-3 business days from the date of order. Any orders placed after 12 PM EST, will be processed the next day. Shipping amounts are calculated according to the UPS Live Rates. All shipping and handling fees will be displayed during the checkout process.

    We do apologize as we are not able to ship orders to P.O. Boxes.

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

  • Do you ship to my country?

    Please create an account by clicking the "Account" link at the top left hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

  • What are the transit times?

    The information provided below is an estimate as no shipping delivery can be fully guaranteed. Please click the link of the Shipping Method below for Delivery Commitment and Service Area. We only ship via UPS.

    NOTE: If you would like to use your own UPS account number or carrier service, please select the "In-store Pickup" option, provide your account number, carrier information and the preferred shipping method in the NOTE section at the bottom of your order.

Pricing and Billing

  • Do I have to pay sales tax?

    You only have to pay sales tax if you are located in the same state as our warehouse.

  • I have a question on my charges.

    Click the "Account" link at the top left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

  • I need a copy of my receipt/invoice.

    Click the "Account" link at the top left hand side of our site to print invoices.

  • When will my credit appear on my account?

    Credits usually take 7-10 business days from the time we receive your item(s).

  • When will my credit card be charged?

    Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

  • How do I find my product?

    To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

  • How do I navigate the site?

    To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

  • How do I use a coupon?

    After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

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