Corporate Export Customer Service Representative

Roles & Resposibilities

  • Receive, review, and process incoming customer purchase orders and quotation calculator provided by Salesperson
  • Compare the current order to previous order to clarify and reconcile packaging
  • Communicate directly with the plants regarding lead time and shipping dates which includes warehouse transfer of goods.
  • Coordinate the consolidation of materials via Intercompany sales and/or warehouse transfers for shipment.
  • Liaison between the Salesman/Customer and the production plants
  • Fill out SORAF using the quotation calculator
  • Input orders and changes in the Process Pro system
  • Notify the production plant of changes to orders, special or unusual orders/requests
  • Communicate with freight forwarder (ours or customers) to schedule shipment or get freight quotes if necessary
  • Prepare export documents
  • Maintain records in Process Pro & Sugar
  • Review, reconcile and approve all accounts payables for export-related shipments
  • Timely collection of export-related accounts receivable
  • Correspond with quality department and customer to reconcile any discrepancies, and issue and debits/credits if needed
  • Manage and approve Agent Commissions monthly
  • All office Personnel may be asked to substitute for other office staff during absences

Preferred Experience/skills:

  • Basic knowledge of math and clerical skills
  • High level of communication skills.
  • Organized and thorough in record maintenance.
  • Strong attention to detail.
  • Ability to deal with customers directly.
  • Intermediate level computer skills (excel, word).
  • Ability to multi task
  • Two years of customer service experience


  • High School Diploma/equivalent