Asbury Way - Culture Fundamentals

1. PUT SAFETY AHEAD OF EVERYTHING ELSE

Embrace the notion that all injuries and incidents are preventable. Never put anything ahead of safety. Always wear the proper PPE, follow SOPs, and report hazards and near misses. Make safety personal – never take shortcuts that compromise your safety or that of your teammates. Zero injuries and incidents is the goal!

2. DO THE RIGHT THING, ALWAYS.

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter what. If you make a mistake, own up to it, apologize, and make it right.

3. TAKE 
OWNERSHIP.

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. If you have a problem, bring a potential solution. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.

4. DRIVE FOR RESULTS.

While effort is important, our customers and teammates expect results. Take responsibility for ensuring that tasks are completed on time. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results. Build good habits to yield positive results.

5. BE 
POSITIVE.

You have the power to choose your attitude. Choose to be upbeat, optimistic, and enthusiastic. Give people the benefit of the doubt. Your attitude is contagious. Spread optimism and positive energy.

6. FOCUS ON THE CUSTOMER.

In all situations, act in the best interests of the customer, even if it’s harder in the short run. Put their needs ahead of our own. Act in a way that recognizes that customers are opportunities. There’s no greater way to build a reputation than to steadfastly do what’s right for others.

7. HAVE A HUNGER FOR KNOWLEDGE.

Be a lifelong learner. Look for and take advantage of every opportunity to learn a new skill, gain more knowledge, and become more of an expert. Share what you learn with your teammates so that we can all learn and grow together.

8. GET THE FACTS.

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense to you. Be vulnerable enough to ask thoughtful questions and listen intently to the answers. We can perform better when we understand things clearly.

9. USE DATA TO MAKE DECISIONS.

Make good decisions by relying primarily on facts and data, rather than solely on opinions or emotions. Be objective. Analyze the data, get it on paper, and use this information to make better decisions. Avoid analysis paralysis and make a decision.

10. DON’T SETTLE.

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Good is not good enough - strive for better. Always ask

yourself, “Is this my best work,” and “Am I proud of what I’ve done?”

11. BE TRANSPARENT.

With appropriate respect for confidentiality, share information freely throughout our organization. Share the good and the bad. The more people know, the better we can collaborate. Learn to ask yourself, “Who else needs to know this?” and only include those people.

12. WORK SMART.

Be organized, plan your work for maximum efficiency, and come prepared. Have all the tools/information necessary before starting your work. Consider your schedule and have a game plan for your tasks and workday. Know the priorities and work on them first.

13. HONOR COMMITMENTS.

Do what you say you’re going to do when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored. Work together and hold others accountable for their commitment as well. Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail.

14. PRACTICE BLAMELESS PROBLEM-SOLVING.

Demonstrate a relentless focus on solutions rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Problems are opportunities to learn and grow.

15. BE RELENTLESS ABOUT IMPROVEMENT.

Regularly evaluate the way you/we work to find ways to improve. Don’t be satisfied

with how things are today. “Because we’ve always done it that way” is not a reason. Ask for and be open to feedback. Find ways to get things done better, faster, and more efficiently.

16. LISTEN TO UNDERSTAND.

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions.

17. ACT LIKE YOU OWN IT.

Make decisions by asking yourself, “How can I make this the best Asbury possible? What would I do if this were my own money or equipment? Will this help the company succeed?”

18. COLLABORATE.

Share information and work together. Collaborate internally and with our customers and partners to find better solutions. Collaboration generates better ideas than working alone. Be inclusive and seek input from a variety of other people/positions.

19. “BRING IT” EVERY DAY.

Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done. Be willing to do the mundane and ordinary things necessary to get the job done.

20. SPEAK STRAIGHT.

Speak honestly, professionally, and respectfully in a way that helps make progress. Say what you mean, and be willing to ask questions, share ideas, or raise topics that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.

21. GO THE EXTRA MILE.

Be willing to do whatever it takes to accomplish the job . . . plus a little bit more. Whether it’s starting early, staying late, or doing something not in your job description, the extra mile separates the ordinary from the extraordinary. Be safe and do whatever it takes.

22. ASSUME POSITIVE INTENT.

Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt. Learn to ask questions and gather the facts before jumping to conclusions and making judgments.

23. PAY ATTENTION TO THE DETAILS.

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.

24. OWN YOUR WORK-LIFE BALANCE.

Own and protect your work-life balance. Know and communicate boundaries and when you need to take a break to refresh and recharge. To give your best, you must be at your best. Be a steward of our most valuable resource: you!

25. GET CLEAR ON EXPECTATIONS.

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.

26. BE KIND.

We genuinely care for and about each other. Show empathy, whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand during stressful times. Show people you care about them as individuals, not just as transactions. Pay attention to the things that make people unique.

27. CELEBRATE SUCCESS.

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.

28. CHECK THE EGO AT THE DOOR.

It's not about you. Don’t let your ego get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counter-productive. Make sure every decision is based on advancing team goals and building the best Asbury.

29. INVEST IN RELATIONSHIPS.

Get to know your customers and co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what’s important to them. Strong relationships enable us to work through difficult issues and challenging times more successfully.

30. KEEP PERSPECTIVE.

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.